Valerie Hastings sent a message to Stuart Parker that said:
I signed up for a USAA medicare supplement in March, 2017, as I was turning 65 in April. I had already signed up for Medicare. I did not realize at the time that I had a Medicare Advantage plan and could not have a supplement. I was never contacted by USAA to notify me that I was not covered by this supplement until I carefully read a denial of coverage. In addition, my account was debited until May, 2020, at which time I cancelled the policy. I emailed customer service and was told that my email had been forwarded to the "office of the president." I requested a refund of the money paid for the policy. I believe I have been charged for a product which I never received. The response I got was that USAA left me a voice mail and I never responded and often people have a supplement of an Advantage plan for "specific reasons." My response to this answer was that for a matter that was so important, I know that USAA would never just leave a voice mail. I further asked for the specific reasons a person would pay for a policy with no coverage. I asked that the request be elevated and was further told that this was as high as I could go and that USAA cannot "backdate a policy." I am giving USAA a final opportunity to make me whole before I proceed with outside assistance. Thank you very much.