William Martin sent a message to Stuart Parker that said:
Ms. Sanchez, I'd like to escalate my complaint further up the chain of command at USAA. It's clear to me that you are not reading my documentation with any attention, as you dismissed my two comparables as being invalid, when by your own definition one was perfectly valid. And if a comparable can be one year newer than my vehicle, there is certainly no logical reason why a comparable couldn't be one year older.
The problem is not the choice of the comparables in the CCC "Market Valuation Report". The problem is the manipulation of their values downward to unreasonable levels. You gave me the official definition of "actual cash value" as being "at the time of loss, the cost to buy a comparable vehicle". This further confirms the validity of my complaint that the CCC "Market Valuation Report" is not correctly determining the cost to buy a vehicle comparable to mine. It starts off with comparable vehicles and proceeds to whittle away the cash value until it arrives at a figure that is only 37% of the average cost to buy the two comparable vehicles! This is just plain wrong and dishonest, and saying that this is the method USAA always uses does make it right or ethical.
I am doing USAA a service by pointing out an erroneous process of lowball valuations that is harming not only me, but thousands of USAA claimants. As I talk to my friends and neighbors about this, nearly every one of them has a story of how USAA underpaid them for the value of their damaged vehicles. Of course, cheating all these claimants benefits USAA in the form of higher profits. This then becomes a potential criminal matter, which is why my complaint needs to be escalated to a level within USAA where moral and ethical considerations have a priority, if such a level even exists.
