Yolanda Lugo sent a message to Stuart Parker that said:
Re: Youth Account --
Mr. Stuart Parker, CEO USAA
I am writing directly to you because I canât seem to get any help from any USAA customer service representatives! Iâve attempted numerous times to get help to NO AVAIL!! Iâm frustrated with the lack of knowledge and assistance Iâve received from USAA. Iâve been a member for 33 years and Iâve never known USAA to be substandard!
I opened a Savings Account in September 2019 for my granddaughter who is only 9 years old. Iâve been trying to add more funds to this account; however, I canât even open the account and view it online because it prompts me to sign a signature card online. I tried to sign online, got a service rep to help, but he couldnât get the link to open either. No one seems to know why the online signature wonât work for me. I have called 6 times and have been on hold and conversing on the matter for over 5 hours off and on and I am tired!!
Itâs such a simple question! Why canât I open the â¦.2554 account and why arenât my signature cards noted on the account? Iâve now sent these forms via USPS & online three times. I have requested, received, and mailed USAA the signature card/form back immediately! The account still reflects (Pardon the Inconvenience) and I canât get beyond that page. If the signature form/ card Iâve sent three times was incorrect or had any issues, WHY DONâT THEY LET ME KNOW??? WHY DO I HAVE TO BE INQUIRING REGARDING THE STATUS OF THIS ACCOUNT? And when I inquire, we start all over again. So frustrating!! Doesnât anybody care about quality of service anymore?
Please help me get a seasoned employee or manager that knows the process of Deposit & Savings Accounts that can finally get this finalized.
Thank you,
