Angela Stroud sent a message to Richard Davis that said:
Hello Mr. Cecere. I have a mortgage loan completed with US Bank in Feb of 2020, making my first payment due April 1 2020. I have contacted your bank at least 5 times since March 23 in an attempt to reach a fair compromise on my loan in light of the pandemic we face as a nation. I've only asked that my loan not require me to pay property tax in the loan as they are not due until Aug 2020. I only have the taxes in the loan as part of a program presented by your mortgage lender, not because I could not have qualified for the loan without this stipulation as my taxes were not included in my previous loan with Quicken Loans. I spoke with Kyle identifier 4F0 who told me as a manager there was no one in your organization higher than him. I find that misleading and offensive but I'll forgive that in our current environment, maybe he's overworked. I just ask that I be allowed to make my mortgage P&I payments in full and pay the taxes when they are due in August. It is not comfortable right now to give money to your bank to just hold that is neither owed to you nor due to the entity it is owed to. Additionally, I already have 3 months escrow paid meaning the taxes are paid through June. I ask that reason allow us to reach a conclusion that is beneficial and fair to US Bank and me. Please advise if we can look at making this concession before the grace period for my mortgage payment is up on April 15th as I take pride in paying what I owe. Best Regards, Angela Stroud
