Daniel Bryan sent a message to Lowell McAdam that said:
Good afternoon, I work in IT at Chesapeake Employers Insurance. We currently have service with you all and have been having extreme difficulty with customer service.
Our Rep is John Kozlowski and I often email him without reply.
I've also sent an email to Adith Sajith the order manager for our current order which was a 100mb line.
We just wish to activate our new circuit and have the old one deactivated.