Marilyn Johnson sent a message to Lowell McAdam that said:
Hello. I would like Verizon to know what a GREAT job Joseph, Verizon installation technician, did when he installed my new service. I tried to send a chat message on the Verizon web page. It was ignored. I tried to call the local phone number. I waited on hold for two hours before I hung up. How can I be sure that Verizon acknowledges what a GREAT job he did?