CAROL B. GERMANO sent a message to Lowell McAdam that said:
I AM CONTACTING YOU OUT OF FRUSTRATION. I LIVE IN A COOPERATIVE APARTMENT BLDG. FOR THREE YEARS I HAVE BEEN ATTEMPTING TO HAVE VERIZON FIOS SOLVE A PROBLEM WITH THE CABLE BOX THAT WAS INSTALLED BY YOUR COMPANY. VERIZON SAYS IT'S A SPECTRUM PROBLEM, WHICH IT IS NOT, IT IS FIOS...THE WHOLE COMPLEX IS FIOS. THIS BOX IS HANGING OFF THE WALL, DANGEROUS AND VERY UGLY TO LOOK AT. I'VE ATTEMPTED TO ASK VERIZON MEN TO TAKE A LOOK AT IT AND THEY REFUSE....PLEASE HELP.
