Carmelita Stone sent a message to Lowell McAdam that said:
I just brought a phone from your store in Liberty MO. The phone doesnât work. No one will help me. I have visited the store twice, called 611, and Orbic (who were to contact me today). You took my hard earned cash and I have a phone that doesnât work. This is how you treat of customer of 25 years. Shame on you.
