Bernard J. Maguire II sent a message to Lowell McAdam that said:
Mr. Vestberg,
My father passed away on October 13,2019. I went to a Verizon Corporate store in Springfield, Va on November 11th to inform them, and to pay what was outstanding. However that I had a dispute about some steaming charges on his bill. My father was blind and had nurses and hosptice in and out of his house during the time prior to his death. He was in no condition to use any device in that fashion then or ever. The Verizon rep looked at the death certificate, and entered the information about the dispute and said someone would contact me. However in December I received and letter from a collection company on Verizon's behalf stating they have made a claim against my father's estate. This was totally unnecessary as I was trying to settle the what was owed for his service. Additionally I am unable to get any assistance from your customer support. I called on December 24,2019 and spoke to a customer support and they informed me this should not have gone to collections. I received another letter from the collections agency stating that I owe the same amount. I called today and your customer support tells me I have to deal with the collections agency. Is this how Verizon treats people who loose a family member? Is this a standard process for Verizon. Regards, Bernard J. Maguire II
