Cyndy Sampson sent a message to Lowell McAdam that said:
My brother passed away end of Oct 2019, we returned his equipment in Feb 2020. He has a credit balance that is due to his Estate. I have wasted a tremendous amount of time trying to get through to a live person (Patty) who was not much help. She gave me a fax number where to send the Death Cert, my letter of Administration from the court...of course IT DOES NOT work. $84.26 is not a lot of money, but it is owed to his family. I guarantee you if it was owed to VERIZON they would be all over this making a claim to his Estate. I worked for Verizon for 20 years with company officers. I have the utmost respect for the leaders and employees, please don't let me down now. This is such a simple fix and can be resolved quickly. Thanks for you time.