Herman Drummond sent a message to Lowell McAdam that said:
Thank you for the lousy service and Now I have absolutely no network at all after Your tech serice tried to sync my account leaving me without any service at all! I will give you 24 hours to restore my service and FIX my problem with me being in New York State sitting in my living room however I an on international calling. Also EVERY month for the past 4 months I have been complaining about getting text messages saying Hi Welcome to Canada. and I need to add money to make phone calls!