Matthew James Hevezi sent a message to Walter Bettinger that said:
Sir, I have a lost or stolen CS debit card and am currently in Vietnam alone. I have no phone or online access to my account. Your chat reps have been unresponsive and less professional than what I expect as a new CS client. Disappointed much. Please have a temp hold placed on my debit card or have somebody email me with instructions (not involving resolution via phone or online access to my account). Thank you and Merry Christmas.