Diana Endo sent a message to William T. Dillard II Chairman and Chief Executive Officer of Dillards Inc. Email Address that said:
Wanted to purchase Ester Lauder purchase with purchase. A 455.00 value for 65.00 with a 35.00 purchase. Either smokey noir or modern classic, both on back order, but I was told it couldnt be ordered today, on black Friday sale day, 20% off, I have to wait until it is back in stock when black Friday discount is no longer valid. Both Atlantic Station and Dillards.com customer service reps left much to be desired. The store person didnt bother to say goodbye and the dot.com agent couldnt offer stores that may have them or other options. I had to do all the work during the conversation.
