Robert Sobie sent a message to David Steiner that said:
I would appreciate the opportunity to speak to you or one of your designees regarding the inexcusable treatment that I continue to receive at the Eagle Valley recycling center in Orion, Michigan.
As a fellow CEO, I think it is powerful when I receive direct customer service feedback. I can assure you that my feedback will be direct and pointed.
To begin exemplifying my point, try to call Scott Roe's office. As the GM of that facility, I would think he would want to hear the feedback regarding his employee's performance or lack therein. His number, 248.391.0990, simply disconnects the call when trying him directly.