Norma of Cooper Lingard Solicitors sent a message to Ross McEwan – CEO, Royal Bank of Scotland – Email Address that said:
We completed the sale of 21 Hereward Mount on behalf of Mr m and Mrs Clark on the 2nd September 2016.
We have letters on our file faxed to us by RBS Unsecured Litigation, Birmingham, on the 2nd and 5th September providing us with the amount required to discharge monies owed by our clients to RBS.
We duly sent that sum to the Bank details given on the day of completion, the 9th September.
Ascent Legal have now appeared on the scene and are advising us that the amount advised to us by RBS was never agreed. They are therefore holding the monies on behalf of RBS and they will not release the restriction on the title to the property.
The writer has on many occasions spoken with various people at Ascent Legal in an attempt to resolve this long outstanding issue unfortunately without any success whatsoever. It has to be said she has never been able to speak with the same person twice and therefore the whole sage must be repeated each time.
The writer is not permitted to speak direct with RBS as they have appointed Legal representation to deal with this matter.
We are under an obligation to our buyer's Solicitor to provide the relevant documentation to remove the restrictions, particularly as we have fulfilled our obligation in paying the monies owed to RBS. We require the completed RX4 from the Bank in order to complete the formalities on the sale.
This matter cannot continue any longer and we must therefore ask that you give this your very urgent attention to resolve this matter. Neither the Bank nor Ascent Legal will confirm the agreement nor will they advise of the sum which they say is due.
We look forward to hearing from you by return and the writer - Norma can be contacted
