ESTA sent a message to Robin Hayes – Chief Executive Officer, President and Director of JetBlue Airways Corporation – Email Address that said:
We flew from Ft. Lauderdale to Newark on November 23rd and the service was as it should have been. We had to walk in to get our wheelchairs, but once we got them, everyone was pretty efficient. The actual flight was perfect.
We took flight #975 on November 29th from Philadelphia to Ft. Lauderdale. The actual flight was wonderful, but the service was an abomination. Both my sister, Ava Sobel, and I need wheelchairs which were ordered when I made the reservations. However, there were no chairs available to wheel us down the breezway so I walked and she waited at the gate until a passenger offered to wheel her down. At that point, an agent who was embarrassed that a passenger offered, came to try to assist. She walked her into the wall so she then had to get another person to assist. In addition, one of the flight crew was petty surly which was not appreciated.
When we landed in Ft. Lauderdale, we were told that there were no wheel chairs (at least 12 were lined up outside the gate) for us because they had nobody to wheel the chairs, so we both had to walk to the luggage carousel, get our own luggage and wheel the luggage outside until our ride came. Pretty difficult when we are both anticipating surgery.
I have pretty much stopped flying the other airlines, but after this trip, I don't know. What is happening with Jetblue my favorite airline previous
to this awful flight?