James sent a message to Glenn M. Renwick – Chief Executive Officer and President of Progressive Corporation – Email Address that said:
We have had insurance coverage for years and have been loyal customers. We recently had the siding of our camper ripped off. We filed a claim and do not file claims often. We were really looking for support and instead were met with this is not our policy. We are very upset by our service and treatment through progressive as this was not normal wear and tear. Is this your company's policy and do plan to maintain loyal customers with this kind of treatment? My name is Jenifer Harris and I would like some type of compensation in this matter.
