Carol Dawson sent a message to Michael OLeary - CEO, Ryanair - Email Address that said:
We recently went to Berlin and on our return flight we were subject to a security alert. We were at the time at the boarding gate and had purchased items in duty free. We were evacuated from the airport and then had to go back through the security. Our duty free was taken off us. Is there any chance that we get a refund.
Kind regards
