Website contact- If your customer service email worked on the website, I wouldn’t be coming – Marvin R Ellison email address

Joel sent a message to Marvin R. Ellison President of J. C. Penney Company Inc.- email address that said:

Website contact- If your customer service email worked on the website, I wouldn't be coming in this high to air my frustration. I talked to an associate at the Galleria in Memphis yesterday who was going to order me a shirt. She put me on hold and the phone system hung me up. I spent the next 2 hours trying to get in touch with someone, but the only dept. that answered was children's and then only sometimes. I never got back to her. I chatted with JCP customer service who could do nothing. They suggested I try and get in touch with children's dept. and ask for store manager. I asked them why they could not call the store for me on a backline and THEY SAID THEY WERE NOT ALLOWED. Don't tie customer service hands. I then wrote a lengthy email to customer service outlining my frustration and when I clicked send after spending all the time to write was told on the screen that the email was not working. I have spent 30 years in customer service. This is not representative of what is good. Joel

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