Michael sent a message to Jeffrey J. Brown – Chief Executive Officer of Ally Financial Inc. – Email Address that said:
Welcome to Ally's Live Chat. Thanks for joining us! A Customer Care Associate will be with you in a moment. You are number 1 in the queue. Thank you for waiting.
We'll be right with you. Thanks for your patience! You are number 1 in the queue. Thank you for waiting.
You are now chatting with 'Maggie'
Maggie: Thank you for chatting with me today. How can I help you?
Michael: Ally Bank case Saturday 6/4/16 at 10:12 AM
Maggie: I can certainly take a look into your case for you Mr. Blanos.
Michael: Thank you
Maggie: I see that this case was in regards to a hold on the funds in your account, due to a small negative balance that had been incurred.
Michael: Yes, it was an ATM fee occured during my last transaction and I was told yesterday that my funds would be available today and I checked a few minutes ago and there were no funds in my account.
Maggie: I will be right with you.
Maggie: I can see that the check has been deposited into the account, but the amount is still on hold, so not currently counted toward the 'available' balance. The amount is set to be fully released on June 10th, but I can see there aren't any new notes on that case yet.
Maggie: If you don't mind bearing with me for 3 to 5 minutes, I am going to see if I can make a call and get some more information about your case though.
Michael: Pleas, thank you
Maggie: I appreciate it, it may be a few minutes while I look into this.
Maggie: Thank you for your time Mr. Blanos, I assure you I am still following up on this. I am trying to see what we can get for a resolution for you.
Maggie: It may be another 3 to 5 minutes though.
Michael: I can wait
Maggie: I'm sorry for the delay. I'll be right with you.
Maggie: Thank you for waiting. I'll be with you in just a moment.
Michael: I was told yesterday that it was released and may take until today to be in my account. Perhaps a partial amount of $200 or with this amount of time, I expect to see the entire amount released to me over a $2.50 ATM fee that I hardly ever incur.
Maggie: I understand, and I have to apologize for the wait here. I am doing some digging into your case to see what I can do to help get these funds available as soon as possible.
Michael: I never received any any notification that my funds would be suspended over this absurdly small amount of money. I am on Social Security and pay half my benefit check for rent and I live on the same $645 a month every month I make the same exact deposit. I desperately need my funds to pay my bills today, please.
Maggie: I am doing everything that I can, although in the meantime it also appears that you have been signed out of the website due to inactivity. While you are waiting, could I please ask you to sign back in so that I may have continued access to your account information?
Michael: yes
Maggie: Thank you.
Michael: I signed in
Maggie: I appreciate it.
Maggie: I have to apologize Mr. Blanos, but in looking into this request, there hasn't been a determination made on the release of your check hold yet. I am going to re-route the status of that request to the most urgent priority, but it will still need to be reviewed before we can provide an answer regarding the early release of the funds. At the very latest, the full amount will be available for Friday of this week.
Michael: Thank you for all you help. When , if ever, I receive my funds, I will withdraw the remainder and zero out my account for closing. I have another bank to bring my business to. Ally is and has been a continuing disappointment in its declining services toward their customers
Maggie: I am very sorry for the inconvenience this has cause you, and I understand your disappointment. I will be updating this case for you right now. In the meantime, is there anything else you wanted to ask about while you have me on this chat?
Maggie: *caused
Michael: Thank you Maggie, that is all I was needing today.
Maggie: Thank you for chatting with me today, Mr. Blanos.
Maggie: Please remember we are available 24/7 to assist you with your online banking needs at Allybank.com, or by phone .We value your feedback; please click the "Close" button at top right to answer a few questions about your experience with us today.
Your chat session is over. Good-bye.
Michael .
