Kevin sent a message to Thomas M. Rutledge Chief Executive Officer and President of Charter Communications, Inc. Email Address that said:
Well it's my installation time, after the installation tech came and looked at things he called his supervisor out and he looked and said he found no evidence of any survey done even though the 3 phone calls I made to your installation department ALL said that the survey WAS done on 3/21/2016 and EVERYTHING was ready for installation today!!! The survey tech that did come out YESTERDAY said it may take up to 3 MONTHS to get installed!!! This is totally unacceptable!!!!! I have not received any response to my note that I sent yesterday, to several people, Facebook, etc. Either get you story correct and installed in a reasonable time or forget it!!!! Someone at Charter needs to figure out what went wrong, fix it so no one else has to deal with your incompetence and get my service installed soon!!!
Kevin Schwartz
On Mar 30, 2016 7:19 PM, "Kevin Schwartz" wrote:
Oh by the way thanks for the reminder of my installation appointment tomorrow!!!!
On Mar 30, 2016 7:17 PM, "Kevin Schwartz" wrote:
This is the 3rd notice and after 3 phone calls to confirm your customers service rep. All 3 times said the same thing! That the survey WAS done on 3/21/2016! That everything is good and on for my installation time of 3/31/2016 between 12 and 1!!! WELL, THE SURVEY PERSON JUST LEFT, now 3/30/2016 5pm and did the survey that I was told 3 times was already completed. Then he tells me that it WILL BE APPROXIMATELY 3 MONTHS BEFORE INSTALLING!! Is this How the entire company is run, if so I want NO part of it!!! Besides, I already cancelled my satellite service effective 4/1/2016 They are scheduled to remove all there equipment at 8 am!! No way to treat new customers and 3 times at that. Below is confirmation info! Fix it or forget it, or make it worth the wait!!!
Sincerely,
. Oh wait a minute I don't have service so that number most likely won't work!!!!
On Mar 27, 2016 9:26 AM, "Charter Communications" wrote:
Urgent - Complete your order today! | View as web page
Charter Spectrum QUESTIONS? CALL US:
FINAL NOTICE! Set up an installation appointment or your order will be cancelled!
Your order is about to EXPIRE! This is your FINAL NOTICE to schedule an installation appointment. If an installation appointment is not made within the next 24 hours, your order will be cancelled. You must act now to lock in your savings!
Hurry Lock in your savings and schedule an installation appointment today!
