William Prescott sent a message to Kenneth Burdick that said:
Mr. Burdick,
I attempted to enroll in your Medicare Part D program through the MyMedicare website and thought I had successfully completed the application. TODAY 12/27 I received a letter from your company stating that my application was incomplete and WellCare required proof of Medicare Coverage, requiring the information by 12/28. The original letter was dated 12/7 so I am perplexed by the delay in your request. I was given a phone number on the letter to provide the missing information and was told by the Call Center individual that they could not assist me, and I was given the correct phone number and transferred to that individual. I continued to wait on hold for another 25 minutes, and then called the number provided again and waited another 20 minutes. I was also given a number for Customer Service and was informed that I had to re-apply. As it is now past the Open Enrollment period, that answer is unacceptable. I and extremely irritated with your level of customer service and find it difficult to understand why your simple request you made in a letter to me cannot be accomplished in the manner provided in your letter.
If I need to reapply, I will choose another carrier.
William G Prescott
wgprescott@verizon.net
