Rosalie Greer sent a message to Jeff Fettig that said:
The finest employee That you have is a gentlemen by the name of David who works out of Tennessee. Please Make sure that he gets recognized for being the only person who makes me feel good about Whirlpool.
He took the extra steps required to attempt to help me. No one else in Whirlpool seemed to know what I needed. He understood and tried to get me the info.
When he could not he went on and told me how to acquire it from Via the company you recommend for repairs. GOLD STARS for DAVID.