Gallo sent a message to Jeff Fettig that said:
Why does it take 30+ minutes ( I am still on hold while typing this message) to talk to someone in service? Just purchased a new Amana washer. Was given a defective USED one. People do not like being "jerked around" like this. Easy way to loose brand loyalty customers. Documenting this experience for my tik tok followers. Hoping things will goes smoothly.