Randy sent a message to Marvin R. Ellison – President of J. C. Penney Company Inc.- email address that said:
Why are you wasting your customer's time and money? I got an email from your company saying my order was in your store. I went to pick up the order and the clerk told me that was sent from the shipping department and my order wouldnt be in until 8/15/16. Gas is not cheap and my time is worth something. I think I deserve an extra 20% off for error and my inconvenience. Your clerk advised me it is a known error and you have refused to fix your email system.
Below is the email I got from your company:
JCPenney my account track my order returns
your order is ready for pickup
Dear RANDY,
We've got good news—your order is ready and waiting for pickup. See below for detailed instructions.
Go to JCPenney
Please bring the card you used for payment and a valid drivers license or valid ID.
Go to JCPenney
BANKS CROSSING SHOPPING CENTER
Pick up your order
in the Home Department on the 1st Floor.
ship to store
pickup ready August 10, 2016
primary contact RANDY
store information
BANKS CROSSING SHOPPING CENTER
Store Details
We'll gladly hold your items until August 20, 2016. If items are not picked up by that date we will cancel the order and credit the transaction amount to your original method of payment. If you ordered other items that are not listed here we will send you a separate status update.
Thank you for shopping with us!
–Your JCPenney.com team
item(s) ready for pickup
*Extra 15% off select apparel, shoes, accessories, fine jewelry and home purchases. Extra 10% off select watches, salon products, furniture, mattresses, custom blinds and shades purchases. Offers good in store only, excluding taxes and shipping charges, 08/10/2016–09/09/2016. One use per coupon, one coupon per customer per transaction; must be provided/surrendered at time of purchase.
Does not apply to Best Value, Levi's, Disney Collection, Disney Tsum Tsum, Fisher-Price, Licensed Team Sports Merchandise, Columbia, Nike, Converse, Clarks, Athletic Shoes, Jewelry Trunk Shows, Modern Bride Diamond Vault, Pre-Owned Watches, Garmin, Sephora, Food, Penney Lane, Electrics/Electronics, Appliances, Floor Care, Hunter Douglas, Umbra Window Hardware, Bali Window Hardware, In-Home Custom Window Treatments, Tempur-Pedic, Installed Flooring, Fitness Equipment and Accessories, Toys, Baby Gear, Personalized Jewelry, Services, Service Plans, Gift Cards, Furniture Outlet purchases, Closing Store purchases, current orders and prior purchases, or in combination with other coupon(s). Coupon can be combined with earned JCPenney Rewards and JCPenney Credit Card new account in-store discount. Coupon cannot be used for payment on account. Coupon cannot be redeemed as cash or merchandise credit if merchandise is returned. No cash value. REPRODUCTIONS WILL NOT BE ACCEPTED.
For information regarding returns, please view our returns policy.
PLEASE DO NOT REPLY TO THIS MESSAGE
This email is generated automatically, and is not monitored for responses.
If you have any questions, please click here to visit the JCPenney.com Customer Service page or call our Customer Care team.
Sincerely,
Randy
