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Why do you let your BBVA Compass branches hire inept employees that steal – Francisco Gonzalez email address

Dee sent a message to Francisco Gonzalez Chairman and CEO, Banco Bilbao Vizcaya Argentaria, SA that said:

Why do you let your BBVA Compass branches hire inept employees that steal from poor, desperate people? BBB COMPLAINT ACTIVITY REPORT  Also an email nobody responded to -Even though I have fulfilled my contractual obligation to BBVA Compass apparently the accounting department doesn't know how to maintain accounts, therefore, I supposedly have an existing balance on my account. I intend to pursue legal avenues to remedy the “somebody at BBVA Compass’ pocket money” left on my account, but in the meantime to deter BBVA Compass from coming to repossess my vehicle I will pay the balance. I went online to the BBVA Compass website to make a payment but the option to use a credit card was not available. Please provide general information and advise how I may pay on my account with a credit card. I am an unemployed 56 year old single mother taking care of a chronically ill, disabled child. I know you don't know what its like to live on 400$ a month but that's what we live on. For the first time in my life 7 years ago I bought a new/used car and was determined to pay it off. I was so excited that I had accomplished something in Jan. 2015 until snotty, rude BBVA Compass employees advised me I wasn't done yet. Please help.

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