Why was I not contacted re airbag and sub harness filtre installation. It was not until the – Akio Toyoda email address

Joanne sent a message to Akio Toyoda President and CEO, Toyota Motor Corporation – email address that said:
Why was I not contacted re airbag and sub harness filtre installation. It was not until the airbag lite went on that I went to the dealer who told me about the recalls. I maybe in danger. Made an appointment to get fixed. Phoned customer service who said my fault that I got letter. Are you crazy. Lance was his name, then told me not your problem but dealers. My friend has a air bag go off which bruised her face.
If the lite not gone off I would not have known this affected my car. Joann