Tim Sutherland sent a message to William Dillard II that said:
Good Morning Mr. Dillard - I simply wanted to give a huge compliment to an individual in the cosmetic and women's fragrances area of your Lincoln, Nebraska store by the name of Mack. He provided me with the best customer servioce that I can recall receiving in quite some time. He was attentive, he knew the products, he made suggestions and fulfilled the order by even wrapping the gifts with precision. This young man was a true breath of fresh air. He closed the deal by shaking my hand and wishing me the best Holiday Season. I didn't catch his last name or employee id number and wish I had in the event that you might pass this along. My thanks go to him and to you. Thank you and Happy Holidays.
