George Usdin sent a message to Laura Alber that said:
Dear Ms. Alber,
My wife and I purchased bedroom furniture. At the time of purchase we were under the impression that the Pottery Barn Credit card for which we applied would allow us to defer payment for up to 12 months interest free. We received our first bill and it was not a deferred payment credit card. I spoke to the bank and Pottery Barn customer service representatives. No one could simply redo the card. I spent 56 minutes on the phone and the end result was that I had to cancel the order. I could have reordered and could have been issued the correct credit card, but i would not have received the same discounted price. When iI purchased it I received a discount of 30 per cent, but at the time of cancellation the sale was only for 20 per cent and I would have had to pay considerably more for the same items.
I am still interested in purchasing the bedroom furniture, but at the price that I was originally quoted. Additionally I would like to apply for a deferred interest credit card. I would also like to respectfully suggest that the customer service department be adjusted so requests such as mine can be handled by one person. I was transferred at least three times and put on hold for an undetermined amount of time.
Thank you for your time and I look forward to yours or a representative's timely response.