Doug Booth sent a message to Laura Alber that said:
Hello Ms. Albers,
It saddens me to raise to your attention the unsatisfactory service I have experienced with your online ordering process and customer service department. I was just on your Williams-Sonoma website placing an online order for holiday gifts. Once the order was placed I noticed that my gift would arrive on 12/7-12/9 which is unacceptable. Who wants to receive a Christmas present three weeks before the holiday? So I contacted Customer service who advised they could do nothing to assist me as the order was in âprocessingâ. They could put a note on the account to delay the shipping but there would be no guarantee. I then requested to speak with a supervisor but I was informed that would take 24- 48 hours to have one return my calls. Finally I requested that my order be cancelled, to which I was told I needed to submit that in writing but there was again no guarantee it would be cancelled.
I literally placed the order, saw the error and contacted customer service all within a matter of minutes. This is completely unacceptable! I have notified my Credit Card company to refuse the charge and I will not be doing business with your company again based upon the incredibly poor customer service process, policies and procedures that you have in place.
Consider this my official request to cancel my referenced order number #053348719202.
Sincerely,
Doug Booth
860-305-4690
