Rogério sent a message to Kazuo Hirai President and CEO, Sony Corporation – email address that said:
With all respect
Mr. Kazuo Hirai
That's good for you to know.
Sony's technical assistance here in Brazil does not take care of cases of Sony customer problems.
This can and certainly decreases the efficiency of the company's products.
Incomplete technical assistance report of little information, and may not be the main cause of the device defect (xperia z3).
The story:
1st Exchange: After a short time of use the first problems; "Smartband" has stopped working, front panel loosening and overheating.
_ Resp. The device was changed within a few days by a new one.
2nd Exchange: After 2 months of use more problems; Heating, unplugged shutdown and locking.
Note: What led me to seek technical assistance again was a fall that completely paralyzed it after 15 days with no apparent reason except for the fall.
_ Certain that the technical assistance would make an evaluation of the causes and effects generated by the fall or "no", I had a stupid response of the "bad use" report, simply!
I think that probably for "common practice" the diagnosis was made only in a "visual" way without the least technical criteria.
Obs. I want a reassessment with more information on the problem of my device, this appraisal report may not be the main cause of the device defect.
I'm asking for help from someone very important like you to help me.
Thank you very much,
Rogerio
