Paul sent a message to Marco Zappacosta- co-founder and the Chief Executive Officer of Thumbtack- email address that said:
Wow! I can't believe you raised your rates and eliminated one on one 800 customer service all at the same time!
You're amazing one on one customer service was the main reason I chose thumbtack.
I will be researching other lead services comma unless you decide to reinstate your personal customer service. Very disappointed!