Yolanda Graham sent a message to Brian Roberts that said:
Greetings,
My name is Yolanda Graham and I am writing this letter to inform you all of the extreme financial bind that I have been in since November 2019 as a result of miscommunication from an Xfinity representative. In October 2019, I made contact with an Xfinity representative to make a payment arrangement (promise to pay). Because I was not made aware that the funds would be automatically debited from my account, the payment was made via the online payment option 10/31/19 as promised. The very next day, the same payment was automatically debited from my account again. I have called tirelessly trying to get assistance with this matter. $480.15 is not a small amount of money in my household and its not just something I can let go. I have attached statements from October to present. I have been a "valued customer" for nearly 20 years but I can't get any help. I have been told by Xfinity representatives that the refund mas mailed and must've gotten lost, I would receive emails to proive supporting documentation in order to provide proof to my financial institution, etc. I have received NOTHING but a run around. Xfinity has received all payments and my account is current as promised. How can I get assistance with this matter? Per your representatives, calls are recorded for quality assurance. I am asking that ALL CALLS made on behalf of my account to Xfinity, October 2019 to present be pulled and examined to assist with this matter.
Integrity
Integrity
Our Companyâs culture is built on integrity and respect, and we believe that all of our employees have a respons...
Per Xfinity Website:
"Our Companyâs culture is built on integrity and respect, and we believe that all of our employees have a responsibility to promote the highest ethical standards and comply with the law everywhere we operate. We are committed to creating and fostering a work environment that promotes doing the right thing and conducting ourselves in a way that maintains trust and respect across the globe. Our Compliance Program has established a framework to preserve our culture of integrity and processes to help prevent, detect, and resolve instances of actual or potential illegal or unethical behavior."
