Karishma S sent a message to Hiroyuki Yanagi that said:
Dear Mr. Hiroyuki Yanagi,
Greetings! Hope you're doing well. I am a loyal member of the Yamaha family. My mail to you is to express sheer disappointment regarding the service of my previous purchase. I am a resident of India. I had purchased the R1 Superbike over a year ago. My bike was doing fine until the machine had some internal mechanical fault. Its been 6 months that I have been in touch with almost everyone from Yamaha India and have not been receiving any help or support in the service of my Bike. I am writing to you with hope that I receive some support from you and your team.
I look forward to hearing from you.