Angelia sent a message to James J. Murren – Chairman and CEO of MGM Resorts International – Email Address that said:
Yes I stayed at MGM in Vegas for my vacation. I spent the first two hours checking in to the hotel. once I checked in I was informed I would get a lesser than room because I booked my stay with a third party. The wheel chair that I was told that would be available was not. Once I made it to my room that was in the long dark hot hallway located in the west wing. I found the a/c did not work,handicap seat in the shower was Brocken, the toilet handle was Brocken,the lights by the bed did not work, not to mention the room looked like it had not been cleaned in quit some time. When I called the front desk to address to condition of the room I had be put in I then again was told I received a lesser than room because I had booked my stay with a third party and they could not move me to another room. Very disappointing to say the least. I went to the buffet for lunch which I paid $20.99 a person to find food left from breakfast buffet. I waited thinking they would bring out some lunch food.i arrived at the buffet at 11:30 and stayed until 1:15 and still no lunch food had been brought out. Very disappointed with my stay at one of your resorts. Maybe you can address this matter as I have had no luck.
