David sent a message to James McCann CEO, 1-800-FLOWERS that said:
You failed to deliver my gift to my client on Christmas Eve, then again on Christmas, and then again on the 26th. Numerous calls to customer service/twitter fell on deaf ears. I suggested to one rep to send a gratis gift basket to my recipient, said that can't be done. I'm trying to work with you, but the staff seems uninterested or unempowered to satisfy the customer besides giving a refund, which can easily be had by calling the credit card company and challenging the charge. Don't let this Christmas be a replay of the Valentines day fiasco! Look forward to your thoughts on this.