You have lost me, my friends and relatives as 50 year loyal customers. You return – Marvin R Ellison email address

Alice Nickels sent a message to Marvin R. Ellison - President of J. C. Penney Company Inc.- email address that said:

You have lost me, my friends and relatives as 50 year loyal customers. You return policy for online purchases that does not give full purchase price refunds lost all of us. We will NEVER shop at Penneys again. At what point do we have to pay you for returning items?