Charles Randy Hines sent a message to Stephen Hemsley - Chief Executive Officer of UnitedHealth Group Inc. email address that said:
You need to know what an OUTSTANDING job my UHC Special Care Nurse, Ashley Mandelhoff is doing. Ashley is the face of UHC to me and represents your company in a positive way in all areas. My case is multi-faceted and I dont know what Id do without her help. Ashley is always professional, courteous and detail oriented - I brag on her all the time to family friends because she genuinely cares and great at what she does. I hope UHC takes good care of Ashley as well as she takes good care of me. THANKS ASHLEY!