Sam sent a message to William H. Rogers, Jr. CEO, SunTrust Banks, Inc. – email address that said:
You really need to improve your 800 number service. I am an existing customer with SunTrust and I called the 800 number to ask a simple question about fees for EFTs.
Firstly, your voice prompt system is RIDICULOUSLY long. All I wanted to do was ask a question to a live person about checking account fees and I had to go through about 15 menus before finally just pressing zero until it would give me a live person.
Second, the first two agents I was able to get to (yes, two calls) hung up on me immediately after connecting with me. So I called back a THIRD time, again having to go through your awful voice prompt system before getting a third agent that answered my question.
Lastly, when I tried to email this concern on the SunTrust website contact page, the form kept on giving me an error and would not send it. If this is the level of customer care at SunTrust, maybe I should be looking for another bank.
