Desi sent a message to James E. Meyer CEO, Sirius XM Radio Inc. – email address that said:
You should know that your company is screwing me around. They were changing me for an extra radio for over a year that I cancelled. When I called to get it straighten out they said sorry they would take care of it and credit my account back ($430). Here is the email I got back after we talked.
Activation of ESN/Radio
Today's Transaction Details
Package/Item Subscription Term Charges
SiriusXM All Access (3 Month - Trial) 04/10/2016 - 07/10/2016 $0.00
Current Charges $0.00
Previous Balance/Adjustments ($465.14)
Credit Applied to Your Account ($465.14)
Charges shown above may have been prorated to align with your billing cycle. Additional adjustments made to your account after this purchase will not be reflected on this statement.
IMPORTANT INFORMATION: You can cancel at any time by calling See our Customer Agreement for complete terms. If you cancel your subscription prior to its expiration (excluding Lifetime, automotive pre-packaged, and certain promotional subscriptions), you will receive a refund of amounts you paid directly, if any, on a pro-rata basis, less any applicable fees and taxes, unless provided otherwise in any offer for the service you accepted.
Today I get a call saying now that cant do that, because they cant find anything in the notes saying I cancelled it. Which I di talk to someone and they said it was completed.
I have been with Sirrus for a long time and have no complains with the service until now. The people I talked to were rude and saying there is nothing they can do sorry about the email I got saying I had a credit. I am not happy with all of this and think you should how people working for you say one thing and than months later say they cant do that. thank you for your time Retired USAF Desi
