Christine Smith sent a message to Saun Bruce W Van – Chief Executive Officer, Citizens Bank RBS Citizens – Email Address that said:
Your citizens bank tactics are disgusting. I was charged SIXTY DOLLARS on top of the 35 dollar overdraft fee for a negative balance of under 200 dollars for 6 days. We do not all have millions like you. And by the way, no alerts or messages were sent to me ro notify me of this outrageous fee. My account is not your personal piggy bank. Don't you havd enough money? I am in a financial crisis due to health and tou go and take the menial amount I have to line your hedonistic lockets. There is no justification for you to charge that kind of money. It is pure unadulterated greed. I get that you have to charge 35 dollats for overdraft
