Diane sent a message to Jane Fraser CEO, CitiMortgage – email address that said:
Your company has been giving us the round around and no-one seems to want to help. I hope that is not how you run this company and you really don't care about anyone, just the bottom line. I do hope you find yourself in a similar situation someday and no-one wants to help. Maybe then you will understand the anxiety your company causes people. I don't expect a response, just remember, what goes around comes around. This has been going on for a year and a half. Your company really has no conscience and it's a shame you do this to people. I can understand now why people are really tired of big business. Hope you have a good day knowing there are others that can't because of your company and its policies and unwillingness to help.