Steven sent a message to Hubert Joly President and CEO, Best Buy – email address that said:
Your Store took my money and NEVER GAVE ME MY ITEM I ORDERED ONLINE. THEY GAVE ME NO HELP AND RUINED MY DAUGHTERS 8 TH BIRTHDAY!!!!! THEY WERE HORRIBLE , AND I AM NOT STOPPING UNTIL THE WORLD KNOWS THEY RUINED A CHILDS BIRTHDAY. With today's social media I will be heard!!!! You will loose many customers including my entire family and friends!!