Jane Wehrmeister sent a message to Greg Creed - Chief Executive Officer of Yum Brands - Email Address that said:
Youre about to lose a 30 year, at least once a week customer. I just tried to use the website customer service email link. Spent a good five minutes completing EVERYTHING they wanted (even though I really did not want to also give my home address), and then it would not work when I hit submit. So, now Im spending more of my precious time trying to have someone from Taco Bell/Yum understand what is happening at their Overland Ave restaurant in San Diego. This location needs corporate oversight now! You are losing a lot of customers. This is the first time in over two months I dared brave the drive-thru line. Usually, when I want to go to Taco Bell, I have to drive by because the line is always so long... and slow! Last week, I drove by and checked what vehicle was the last in line. I ended up going to BK instead. On my drive back (eight minutes later) that car had only moved up one spot.
Today, I got in line at 12:25. I did not get to order until 12:50. There were seven cars in front of me when I arrived. Three had pulled out of the line and left because the wait was so long. I would have been in line for over a half hour had they not left.
Then when I returned to my office and opened the cheese cup for my nachos it was only a fifth full. Could barely scrape it with a chip. And, the outside of the cup was smeared with beans and a couple of tomato pieces too.
As a former manager of a fast food restaurant, I would have been fired if I allowed my store to operate this way. Please send someone out from corporate, or have some mystery shoppers attempt to order during lunch so you can get some more feedback.