Irene sent a message to Kevin Mansell – Chairman, Chief Executive Officer and President of Kohl’s Corporation – Email Address that said:
yr cust service is totally incompetent. I purchased a pair of Gloria Vanderbilt jeans in Kohls two days ago. I removed the tags and was about to put them on when I noticed a terrible odor coming from them. I put them in the wash with other clothes and hung them to dry in the bathroom and now my whole bathroom stinks. I always wear this brand and tell my friends what a great fit they are. I am really surprised at this. I'll have to return them, I can't hang them in my closet and let them stink up my other clothes.
Stacy P.: Hi, my name is Stacy P.. One moment while I review your question.
Irene Cantor: I purchased a pair of Gloria Vanderbilt jeans in Kohls two days ago. I removed the tags and was about to put them on when I noticed a terrible odor coming from them. I put them in the wash with other clothes and hung them to dry in the bathroom and now my whole bathroom stinks. I always wear this brand and tell my friends what a great fit they are. I am really surprised at this. I'll have to return them, I can't hang them in my closet and let them stink up my other clothes.
Stacy P.: Hello,Good morning!
Irene Cantor: I purchased a pair of Gloria Vanderbilt jeans in Kohls two days ago. I removed the tags and was about to put them on when I noticed a terrible odor coming from them. I put them in the wash with other clothes and hung them to dry in the bathroom and now my whole bathroom stinks. I always wear this brand and tell my friends what a great fit they are. I am really surprised at this. I'll have to return them, I can't hang them in my closet and let them stink up my other clothes.
Stacy P.: I'm sorry for the inconvenience caused. Let me go ahead and check the best possible option for you right away.
Stacy P.: I have good news for you. Kohl's is proud to offer a “Hassle-Free" return policy for all purchases. Simply return your item with the packing slip to your local Kohl’s store and you will receive a full refund of the purchase price. No receipt/packing slip is needed for Kohl's Charge purchases.
Irene Cantor: ok thanks, but I wanted to let you know because they are displayed on a table, piled on top of each other, and they must all have this odor. I tried to go to customer service on the Gloria Vanderbilt link but there was no contact.
Irene Cantor: that was not the answser I was looking for, I know I can return them.
Stacy P.: Irene, not to worry.Please visit the store and return your items.
Irene Cantor: you offer an extremely unsatisfactory customer service. You must be a robot.
Stacy P.: I'm sorry for the inconvenience I know you are frustated even I feel the same If I
