Byrd sent a message to Greg Creed that said:
You have not responded to my previous correspondence. Poor customer relations. Bad habits trickle down in this case. Tried to order from Nostrand avenue property in Brooklyn, AGAIN, and same as last week, NO Nachos, no chips available. What a completely failure. Several desired options are not available. This property is a failure, and you, as CEO should at least respond to potential customers . This information will be shared.