Category Archives: Consumer Submissions

@united – Oscar Munoz – United's "Chief Customer Service Officer" Toby Enqvist sends a splashy email touting your new sanitizing

judith lerner sent a message to Oscar Munoz that said: United's "Chief Customer Service Officer" Toby Enqvist sends a splashy email touting your new sanitizing procedures as a way of life, your entire crew donning masks, the removal of seats so customers automatically distance from one another, your commitment to customer safety, your liberalized cancellation…
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