Directly from the man himself came a phone call in response to my complaint regarding Amtrak ticket taker. It was only 2 hours after CEO, i had emailed that the phone rang. Initially I suspected telemarketing due to the out, of state unknown number but I answered anyway.
Joe greeted me, introduced himself, and asked if I had a moment to chat.I agreed and he began to describe his concern over my email and the treatment I had received as an Amtrak passenger. He vowed to review the complaint and get back to me with his results and apologized for the conductor.
The following day the directorof Amtrak customer service called to inform me that the employee in question had been addressed and that Amtrak would be refunding my fee for the Wilmington to New York travel.